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Navigating online reviews

Written by Darryl King PARTNER; Claire Godber SENIOR ASSOCIATE; Isabel Jenner SENIOR LAWYER on September 14th, 2019.    

Online reviews have become an increasingly useful way for consumers to do their due diligence on a product or service before they buy. However, businesses need to be careful in their handling of user reviews to avoid a possible breach of consumer protection legislation. Set out below is a summary of what the law says and some guidance on how businesses can take steps to avoid breaching it.


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